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Customer Service

We here to help you, if your question is not answered with our support below feel free to email us here

Frequently Asked Questions

I lost my password, how can I login?

You can request to reset your password here with a lost password request. After you have made the request, please check your email for instructions to reset your password.

I really want an item, it is out of stock. Will it come back in stock?

We are constantly adding new items to the shop, and sometimes items are seasonal and have limited stock.

When a product is out of stock you can request to subscribe for an update for the product as we will email you as soon as the product is available to purchase.

What if I need to change my shipping address?

You can update your shipping address before placing your order from My Account

Shipping addresses can only be changed before an order is placed.

For security & fraud protection reasons we are unable amend shipping addresses for orders alredy placed.

How can I earn Reward Points & join the Birthday Club?

You need to have a registered account to earn reward points each time you shop. After you register your account you can also update your birthday to join our Birthday Club. To register an account click Login/Register here

Can I combine my orders?

We’ll gladly combine orders for you were possible, so long as your order has not already been packaged.

You must email us to let us know the order numbers you would like to request combine shipping for. 

We will confirm for you if we are able to meet your request (subject to your order having not already been packaged).  The shipping difference from your combine orders will be credited to you as shop credit via a coupon that you can redeem against your next order.

Can I get same day delivery?

Order processing times are 1 to 3 business days. Orders placed before 9:00 AM Monday to Friday are packaged and post same day when ever possibly.  *Subject to unexpected influx of orders and the volumne of orders received in the past 24 hours.

Express post is available with Australia Post, however we do not have same day delivery services at this current time.

How much will shipping cost?

All shipping is calculated based on size & weight and will be automatically calculated at the checkout prior to payment. The prices below are approximate as a guide.

FREE parcel insurance with every parcel post order! – not available for letter mail.

You will have the choice of Regular post and Express post.

REGULAR POST – DOMESTIC Within Australia

Regular orders within Australia are sent via Australia Post and includes tracking. 

Regular Post Pricing:

  • $11.50 AUD – Up to 500g [ Small Parcel ]
  • $14.50 AUD – Up to 1kg   [ Medium Parcel ]
  • $17.50 AUD – Up to 3kg   [ Large Parcel ]
  • $20.50 AUD – Up to 5kg   [ XLarge Parcel ]


EXPRESS POST – DOMESTIC Within Australia

Express orders within Australia are sent via Australia Post and include tracking. 

Express Post Pricing:

  • $14.50 AUD – Up to 500g
  • $18.50 AUD – Up to 1kg
  • $21.50 AUD – Up to 3kg
  • $27.50 AUD – Up to 5kg
Track Your Order Delivery Here

When your order has shipped, you’ll receive an email with a tracking number. Use this tracking number to track your order at Australia Posts website. 

You can track your order delivery on the Australia Post website:
AUST POST TRACKING