Shipping & Returns
Be sure to check out our Frequently Ask Questions for more information on accounts, shipping, pre-orders, payments and more!
PROCESS & DISPATCH
We ship worldwide through Australia Post from NSW, Australia. See more shipping policy terms here
We aspire to dispatch your order within 1-2 business days. In-stock orders placed before 1:00 PM AEST will generally be posted the same day (Monday to Friday).
PLEASE NOTE: Our dispatch time frame above does not apply during the holiday time frame due to high order volumes.
Orders will NOT be dispatched (processed) during weekends and holidays. A delay period may occur around sales or holiday periods like Christmas.
SHIPPING & DELIVERY
Orders are shipped to the shipping address provided at the time of placing your order. Please ensure your address is up to date as we are unable to refund or reship items if an order is sent to an incorrect address.
At checkout, you can choose between Regular Parcel Post and Express Post both providing you with tracking for your delivery. Optional registered mail with signature on delivery and additional insurance is available upon request.
We’ll gladly combine orders for you were possible, so long as your order has not already been packaged. You must email us to let us know the order numbers you would like to request combine shipping for.
We will confirm for you if we are able to meet your request (subject to your order having not already been packaged). The shipping difference from your combine orders will be credited to you as shop credit via a coupon that you can redeem against your next order.
Order Updates & Notifications
Shortly after ordering you will receive an email confirmation of your order.
You will be notified via email when your order is completed and the parcel has shipped, the tracking number for your parcel will be included for you.
You can track your order delivery on the Australia Post website:
AUST POST TRACKING
RETURNS & REFUNDS
We only accept returns for products that are faulty, or if they were supplied incorrectly. See more exchange & refunds policy terms here
We will not issue a return or refund for change of mind if you choose the wrong product or no longer want the products ordered.
If you require items by a certain time please contact prior to purchasing to ensure it can be delivered within your deadline, as refunds will not be given for items arriving after the date you require them.
There is no cancelling of orders. You agree to purchase the items when the order is placed.
Lost, Missing Or Damage
It is very uncommon for an item to be lost or damaged in the post, but unfortunately, it can occur. We recommend upgrading your shipping to include insurance and tracking to safeguard your parcel. Unfortunately, we cannot be held responsible for uninsured parcels that go missing in the post.
If an item arrives damaged, please email us straight away. We will ask for photo documentation of the damage before making a decision. We are happy to resend an order or issue a refund if deemed appropriate as we take no responsibility for the loss or damage of your order after it has been dispatched.