SHIPPING & DELIVERY INFORMATION

We ship to Australia and New Zealand through Australia Post from NSW, Australia.

We aspire to dispatch your order within 1-2 business days. In-stock orders placed before 1:00 PM AEST will generally be posted the same day (Monday to Friday). There may be dispatch delays during periods around sales or holiday periods like Christmas.

You will be notified via email when your parcel has been shipped and includes your tracking number.

You can track your order delivery on the Australia Post website:
AUST POST TRACKING 

Orders are shipped to the shipping address provided at the time of placing your order. Please ensure your address is up to date as we are unable to refund or reship items if an order is sent to an incorrect address.

At checkout, you can choose between Regular Parcel Post and Express Post both providing you with tracking for your delivery. Optional registered mail with signature on delivery and additional insurance is available upon request.

We’ll gladly combine orders for you were possible, so long as your order has not already been packaged. You must email us to let us know the order numbers you would like to request combine shipping for.

We will confirm for you if we are able to meet your request (subject to your order having not already been packaged).  The shipping difference from your combine orders will be credited to you as shop credit via a coupon that you can redeem against your next order.

POSTAGE COSTS 

All shipping is calculated based on size & weight and will be automatically calculated at the checkout prior to payment.

Parcels are by charged by Australia Post according to their actual weight or cubic weight equivalent, whichever is greater.

You will have the choice of Regular post and Express post.

Price may vary based on Destination zones and postcode of destination address. Prices quotes are in AUD dollars.

REGULAR POST – DOMESTIC Within Australia

Regular orders within Australia are sent via Australia Post and includes tracking.

All parcels have include insurance to the value of $100. Additional Insurance is available and can be selected at checkout.

Regular Post Pricing:

  • $10.95 – Up to 500g [ Small Parcel cubic weight ]
  • $14.20 – Up to 1kg   [ Medium Parcel cubic weight ]
  • $17.35 – Up to 3kg   [ Large Parcel cubic weight ]
  • $20.50 – Up to 5kg   [ X-Large Parcel cubic weight ]
  • $34.50 – Up to 10kg   [ X-Large Parcel cubic weight ]


EXPRESS POST – DOMESTIC Within Australia

Express orders within Australia are sent via Australia Post and include tracking. We are located in a rural zone and not within the next-day express post network.

For Express delivery please allow 2 – 4 business days subject to the time of purchase and your destination address. Some areas of WA, NT, north QLD and remote rural areas take a few extra days.

All parcels have include insurance to the value of $100. Additional Insurance is available and can be selected at checkout.

Express Post Pricing:

  • From $13.95 – Up to 500g [ Small Parcel cubic weight ]
  • From $17.70 – Up to 1kg   [ Medium Parcel cubic weight ]
  • From $21.35 – Up to 3kg   [ Large Parcel cubic weight ]
  • From $27.50 – Up to 5kg   [ X-Large Parcel cubic weight ]
  • From $59.50 – Up to 10kg   [ X-Large Parcel cubic weight ]

INTERNATIONAL SHIPPING – Outside Australia

International orders (not living in Australia) are sent via Australia Post Standard Economy Air Parcel and include tracking. Insurance to protect your package against loss or damage can be added at checkout.

International shipping is only available to New Zealand. Orders for international are a maximum weighing up to 2kg with a value up to AUD$500.

Postage is calculated based on weight and will be automatically calculated at the checkout prior to payment. If your items are lightweight at times we can ship for a lower postage rate than calculated at checkout. If your order is shipped for at a lower cost than your paid shipping we will send you a refund for any additional shipping cost.

In accordance with Australian export regulations, we are required to declare the exact value of all items and identify the order as dutiable merchandise. It is the customer’s responsibility to pay for any customs duties, taxes or other fees that may be imposed. We are not responsible for any exchange rate differences.

Estimated Delivery Times 

WITHIN AUSTRALIA – Domestic

Regular post within Australia please allow up to 4-10 business days delivery.
Express post within Australia please allow 1-4 business days delivery. WA, NT, Far North Queensland or remote rural areas need to allow a few extra days for delivery.

OUTSIDE AUSTRALIA – International

International orders (outside Australia) include tracking, please allow 20-35 business days depending on your location.

The above domestic and international times are estimates, for more information about delivery times visit Australia Post website for Delivery & Coverage, unfortunately, postage guidelines set by Australia Post can be unreliable, delivery times will dramatically vary depending on your location and the time of year it is.

PAYMENT

Planners Avenue can not access your payment details and do not store any of your credit card or payment information. All transactions are secure and processed by reputable payment providers such as National Australia Bank, AfterPay , ZipPay and PayPal.

We have serviced many happy customers in Australia, and pride ourselves of standing by our promise of satisfaction guaranteed.

EXCHANGE & REFUNDS POLICY

Cancelling Orders

There is no cancelling of orders. You agree to purchase the items when the order is placed.

Lost, Missing Or Damage

It is very uncommon for an item to be lost or damaged in the post, but unfortunately, it can occur. We recommend upgrading your shipping to include insurance and tracking to safeguard your parcel. Unfortunately, we cannot be held responsible for uninsured parcels that go missing in the post.

If an item arrives damaged, please email us straight away. We will ask for photo documentation of the damage before making a decision. We are happy to resend an order or issue a refund if deemed appropriate as we take no responsibility for the loss or damage of your order after it has been dispatched.

Returns & Refunds

We only accept returns for products that are faulty, or if they were supplied incorrectly.

We will not issue a return or refund for change of mind if you choose the wrong product or no longer want the products ordered.

If you require items by a certain time please contact prior to purchasing to ensure it can be delivered within your deadline, as refunds will not be given for items arriving after the date you require them.

In the unlikely event that your item is faulty, please contact us in writing (email us here) within seven (7) days of receiving your order. If 7 days have gone by since receiving your goods, unfortunately, we can’t offer you a refund, exchange or replacement.

All items returned are subject to individual inspection. Any item found not to be our product or not showing a manufacturing defect will not be allowed.

To be eligible for a refund, replacement or exchange, your item must be in the original condition as you received it, unused and in original packaging. Returned faulty items will not be accepted if items are not in original condition & original packaging.

Return delivery is at the cost of the customer. Please do not send your items back before contacting us as your return has to be approved first.

Planners Avenue can not accept any liability for damage or loss of goods returned to us whilst in transit. Any returns arriving COD or collect will be refused.

Once the item is received by us at Planners Avenue and the fault identified, either a full refund on the item price shown on your order invoice will be given or a replacement product provided.

After receiving your returned items, your approved refund request will be processed. A credit will automatically be applied to your credit card or original method of payment and we will email you to confirm when the refund was made.

If after 7 days you have not received your refunds to your account, first check your bank account again. Then contact your credit card company, and bank as it often takes some time before your refund is processed by your financial institution.  If you’ve done all of this and you still have not received your refunded funds, please contact us

AGREEMENT TO STORE POLICIES

Your purchase indicates that you agree with Planners Avenue Terms of Service, Privacy and Shipping Policies

DIGITAL PHOTOS

Depending on your device, the colour of product photos may have minor discrepancies and variances.
All images on Planners Avenue website are the intellectual property of Planners Avenue. All rights reserved. Any use of any image including the reproduction, modification and distribution is strictly prohibited.