Help & FAQs

Stop by our enchanting Planners Avenue warehouse in Yeoval, where you can browse, touch, and experience our delightful products in person!

Located at: 23 Forbes Street, Yeoval NSW 2868

Public warehouse open days are Monday & Tuesday 10am to 1pm and the last Saturday of every month.

We're located close to Taronga western plains zoo at Dubbo, why not plan a road trip?

Our friendly staff will be there to guide you and help you find the perfect planner goodies to suit your style and needs. Get ready to immerse yourself in a stationery wonderland!

Yes of course, we'd love to see you in store.

If you're a local looking to save on shipping and enjoy the convenience of picking up your stationery goodies in person, we've got you covered!

Simply follow these easy steps:

1. Shop Online: Browse our delightful selection of planners, stickers, pens, and more on the Planners Avenue website. Fill your cart with all the stationery treasures your heart desires!
   
2. Choose "Local Pick-Up": When you're ready to check out, select the "Local Pick-Up" option. This will ensure that you won't be charged for shipping.
   
3. Wait for Confirmation: Once your order is ready for pick-up, you'll receive an email notification from us. This will include all the necessary information for collecting your order from our Yeoval store.
   
4. Collect Your Goodies: Swing by our Planners Avenue store during our operating hours, and our friendly staff will be delighted to hand over your fabulous stationery haul!

And there you have it! Shopping for your planner essentials has never been easier or more convenient.

We can't wait to see you at our Yeoval store for your local pick-up!

Planners Avenue does not offer a any form of price matching service online nor in store.

All prices are listed in AUD australian dollars.

Purchases made using a foreign currency may be subject to currency conversion fees by the card issuer.

We recommend contacting the card issuer to determine if any fees apply

Click here to create your account

Click here to reset your password

If for any reason you're not receiving our newsletters, you can always re-subscribe!

Simply go to "My Account" and check the box next to "Sign Up for Newsletter!"

Click here to subscribe again

Even if you're already subscribed, there's no harm in resubscribing just to make sure!

You can order without registering, however there are amazing Planner Perk benefits if you do register.

► Faster check out on next purchase.

► You automatically get Planner Perk Rewards on your purchases which can be used later to purchase goods.

► Record of your purchase history for quick access to shipment tracking.

► You can opt-in to receive our newsletter list which has exclusive offers and discounts

If an item is on pre order it means that that this is a new release product and we expect it will be in high demand.

Putting in a pre order guarantees you will be one of the first customers to get the product when it arrives.

We recommend that that you place pre order items on separate orders.

It is advised to make two separate orders to avoid delays.

One order for pre-order items and one for non pre-order.

If preorder products are not placed on separate orders, your other items will not be sent until the pre-order items are stocked ready to be shipped.

It is advised to make two separate orders to avoid delays.

One order for pre-order items and one for non pre-order.

If preorder products are not placed on separate orders, your other items will not be sent until the pre-order items are stocked ready to be shipped.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received.

However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified.

Alternatively, you may check the status of your order in “My Account” if you are a registered user.

Order confirmation emails can take 8 to 12 hours, if you still haven’t received an email, let us know and we will have a look into this for you.

Express Payment Consideration:
If you forgot to sign in to your account and a payment express option was used at checkout all order notifications will be sent to the email address associated with the express payment method used.

Email Typo:
If the email address is entered with an error; please, contact us for assistance.

You'll receive an order confirmation email immediately after it has been processed.

If you can't locate the email, please check your Spam folder. You may also check the status of your order in your customer account on our website .

If you haven't received any emails during the entire purchasing process, it's quite possible that your email address was provided incorrectly during your order , if so, please contact us.

Cancellations may be made within 2 hours of placing your order and ONLY IF the shipping label has not been created.

All cancellation requests are treated on a case to case basis and may be denied.

All cancellations will incur a 10% restocking fee.

Cancellations are not accepted during major events and sales.This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

New inventory is added to the site as it becomes available.

We highly recommend taking advantage of our "E-Mail Me When Available" Stock notification feature. This will ensure you are among the first to know when a specific item becomes available for purchase.

To add your e-mail to the list; please, visit the product page of that specific item and click the "E-Mail Me When Available" button, enter your e-mail address and click the "Notify Me When Available" button.

Here are the terms we use and what they mean to you:

In Stock: The item is available and can be dispatched within our shipping terms.

Pre Order: This product is due for a new release. When this product is received from the distributer, we will dispatch the product within our shipping terms

Back Order: If an item is on back order it means that we are waiting on a further shipment from our suppliers to replenish our stock.

Made to Order: Our very own Planners Avenue brand stickers are print, cut and made to order for you in-store. We aim to make your stickers a priorities and within the processing terms stated at the tiem of your order.

To checkout with Afterpay your order total has to be a minimum of $40AUD.

For Afterpay's full terms of service please visit their official website here .

To checkout with Afterpay your order total has to be a minimum of $40AUD.

For Afterpay's full terms of service please visit their official website here .

To checkout with Afterpay your order total has to be a minimum of $40AUD.

For Afterpay's full terms of service please visit their official website here .

We can send your gift order directly to the gift receiptment for you.

Please leave a note when checking out to let us know your order is a gift so we don’t include an invoice in the box, you can also leave a short message that we will include in the package.

If you would like us to send the gift direct to the recipient, please enter their details in the 'Shipping Address' section when checking out so we know where to send your order.

Please double check shipping details, as we are unable to re-ship an order sent to an incorrect address.

During quieter periods we maybe able to combine mutiple orders, but please send us an email before placing an additional order to avoid disappointment.

We often begin packing your order straight away so order changes to combine may not be possible, but we will do our best!

We will confirm for you if we are able to meet your request (subject to your order having not already been packaged). 

The shipping difference from your combine orders will be credited to you as shop credit via a coupon that you can redeem against your next order.

We are unable to modify or combine orders during sale events and new release days.

To track your order delviery use the Australia Post tracking number and link we provied in your shipping confirmation email.

You can also log in to your account to view your order history. Click the "view" button on your order number to view your order status.

If your package has shipped, a tracking number and link to track your delivery will be provided to you.

Oh my we are so sorry for our human error, mistakes do happen from time to time.

If you received an incorrect or missing item in your order just pop us an email with your order number, a description of the issue.

We will get back to you promptly, it is possible we may ask for you to send us a photo or two so we can provide you with a solutions ASAP.

If your tracked order hasn't arrived within the estimated time frame (14 business days within Australia and 40 business days for international orders) please contact us with your order number and full name.

We recommend you contact your local postal service ASAP before contacting us to help us provide a solution quicker. 

Occasionally Australia Post or USPS may let a parcel slip through the cracks and the quicker you contact them the quicker they can help us determine if it is lost or delayed. Please pass any information you receive from them onto us.

The most up-to-date information regarding any order shipment and delivery can always be viewed via the Australia Post link provided in the "Shipment Notification" e-mail we send to you with your tracking.

Australia Post tracking link has received no updates for a period of 7 Days. I think my shipment is lost, what do I do next?

A lack of updates does not necessarily mean the parcel is lost. It is quite common for Australia post to miss scans as a parcel makes its way from hub to hub only to back date the updates upon delivery.

Contact Australia Post Phone: 13 76 78 in reference to your tracking number for additional insight or guidance.

If your order shipment has not received a update for more than 10 days; please, contact us and we will request further investigation with Australia post.

Your parcel will be delivered to the address specified on your order. We are not responsible for incorrect shipping addresses, so please make sure your have provided us with right address for you.

If you notice an error after you have placed your order, please contact us immediately by email.

If your order has already been shipped with an incorrect address you will need to wait for the order to be returned to us and you will be responsible for the additional shipping charge.

Prior to contacting us please, first contact Australia Post Phone: 13 76 78 to report the missing delivery and request for GPS coordinates of delivery.

Allow 7 days from the stated date of delivery for the Australia Post to remedy any delivery related issues and complete the delivery.

Check with your neighbors, landlord, family members or roommates to see if your order was collected on your behalf.

Check behind gates, bushes or other common hiding spots for your parcel.

Can you check any surveillance footage to determine whether the parcel was stolen?

If your order has not been delivered after the 7 day waiting period and you have still not been able to successfully locate the order parcel contact us via email.

Type in the disocunt code at the field “Coupon Code” and click “Add” in your Shopping Cart page before proceeding to pay at check out.

Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out.

Kindly ensure that all information is correct before confirming your purchase.

Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out.

Kindly ensure that all information is correct before confirming your purchase.

Planners Avenue offers a limit of 1 discount, offer or promotion per eligible order.

Automatically applied discounts, offers or promotions cannot be removed in place of another discount, offer or promotion including Planner Perks Reward discount codes.

The only exception to this policy is our Free Shipping offer. This offer can be stacked with other discounts, offers and promotions and will be automatically applied to eligible shopping carts when the minimum requirements of the offer are met.

On Sale Items are not eligible for additional discounts, offers or promotions including Planner Perk Rewards due to the amzing value already being offered.

On Sale Items that are eligible for additional discounts will be discounted in cart at checkout when a valid discount, offer or promotion is applied successfully.

Please note, the sub-total of On Sale items do not count towards fulfilling the minimum purchase requirements of a discount, offer or promotion.

We invite all new customers to receive $10 off a purchase of $100 or more of eligible item(s) (sub-total/product purchase price) by signing up for our newsletter email.

Important, once subscribed you will receive an email asking you to confirm your subscription. Click on the confirmation link and the next email we send you will include your Welcome discount code.

Because of the awesome value being offered the purchase price of On Sale items will not count towards the minimum purchase requirements of the Welcome discount and all other promotional offers.

Please note, only one discount or promotion per order. Details, exclusions and requirements of an active promotion can always be reviewed here.

We are sorry that you have not received your order in perfect condition, we may have received it in this condition from the factory or it may have been damaged during transport.

Please contact us with the details below so we can process your reqeust.

Your name
Address
Order number
Short note with your conerns and photos showing the issues of concern.

Once we receive your request, we will contact you as soon as possible with a solution.

Refunds will generally occur when an item you ordered is no longer available

Enjoy a delightful monthly sticker subscription designed to
spark joy and ignite your creativity.

• We offer a sticker subscriptions suitable for most popular planner brands.

Reduce your daily overwhelm, keeping your anxiety at bay and your planner looking fabulous.

No there is no need to subscribe every month.

You subscribe only 1 time, once you have subscribed you will receive the subscription automatically each month until you wish to cancel or skip any month.

We close off sign ups on the 15th day of the month.

If you want the May sticker kit you need to subscribe prior to the 15th May.

Its best to sign up as soon as possible so you don't miss out.

If you sign up after the 15th you will receive the next months themed sticker kit.

For your sticker kit, your credit card is charge immediately.

For all sticker kits there after you will be charged on the 15th of every month, unless you cancel or skip.

Any changes to your subscription must be done before 14th of any month.

For your sticker kit, your credit card is charge immediately.

For all sticker kits there after you will be charged on the 15th of every month, unless you cancel or skip.

Any changes to your subscription must be done before 14th of any month.

The subscriptions begin shipping during the last week of every month.

Shippping confirmation and tracking information will be emailed to you on the day of dispatch.

Your subscription will be dispatched via Australia Post.

The next subscription theme sneak peeks begin after we've shipped the current month.

Full reveal of the design being from the 1st of each month on Instagram, in our Facebook Group and email subscribers.

No unfortunately due to the subscription recharge you can not add NON subscription items in with your subscription order.

We advised you to place two separate orders, one for the subscription and one for the other items.

No other orders can be combined with a Subscription!

Subscription orders are can not be combined with other items, please make two orders.

From your own account page you are in full control on your subscription.

After logging into your account, you can update your shipping address, payment method, adjust your products or cancel your subscriptions.

You can find a link to the subscription management page at the bottom or website, or click here.

If you need to cancel you can do so inside your account dashboard on our website.

Simply log in using the link on the top of the website.

Cancellation can only be done after the 2 month minimum subscription period.

You will not be able to unsubscribe before this period has passed.